Hospitality is a better phrase than service to represent what we should be delivering; words like courteous, generous reception, friendliness, consideration, and warmth are also appropriate.It is the relationship between the guest and the host, or the act or practise of being hospitable. Hospitality is defined as taking care of your guests and anticipating their needs. This includes greeting guests, visitors, and strangers, as well as providing entertainment. In the Encyclopédie, Louis, chevalier de Jaucourt defines hospitality as the virtue of a great soul who cares for the entire planet through human ties.