Jconnect works with organizations across all industries to help them deliver superior customer experiences through pioneering service design and productivity improvements across. Our analytical power forms the foundation of our work. Our design capabilities allow clients to archetype and refine key design and operational requirements, helping to corroborate functionality and performance levels and enable scale deployment. We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, withholding, cost management and profitability.
We have successfully concluded hundreds of service design and operations projects within and across every major service domain, including bank branches, retail stores, field service operations, service center networks, contact centers and self-service channels. Our efforts have helped clients solve a mass of service-related problems, including: plummeting unnecessary work volumes, refining first time rates, placing the right person with the right job, re-shaping volume supplies, developing staffing models, profoundly redesigning for fast and perfect.